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Orders
Shipping & Delivery
Returns & Refunds
Sizing & Product Information
Made-to-Order & Pre-Orders
Payments & Security
Account & Support
Yes — you can check out as a guest. However, creating a LILIVANT account allows you to:
- track orders;
- save your wishlist;
- manage returns;
- save delivery details for faster checkout; and
- access future order history.
If your order has not yet entered processing or dispatch, we may be able to assist with changes or cancellations.
As many orders are fulfilled directly by our independent designers and partners, we recommend contacting Customer Care as soon as possible after placing your order.
Once an order has been prepared or shipped, changes may no longer be possible.
LILIVANT partners with independent designers and brands around the world. Items within the same order may ship separately depending on the designer, warehouse location, or fulfilment partner.
If your order is split into multiple shipments, you will receive separate tracking updates for each parcel.
Once your order has shipped, you will receive a shipping confirmation email with tracking details.
If you have a LILIVANT account, you can also view your order status within your account dashboard.
We currently offer shipping to selected countries globally.
Shipping availability and delivery options will appear at checkout based on your location.
Delivery times vary depending on:
- the designer’s location;
- your shipping destination;
- the selected shipping method; and
- whether the item is ready-to-ship or made-to-order.
Estimated delivery windows are displayed on product pages and at checkout where available.
For selected regions, duties and taxes may be included at checkout.
For other destinations, customs duties, import taxes, or local carrier fees may apply upon arrival and are the responsibility of the customer unless otherwise stated.
Tracking updates can occasionally take several business days, particularly for international shipments.
If your tracking has not updated for more than 5 business days, please contact our Customer Care team.
We accept eligible returns within 14 days of delivery.
Approved change-of-mind returns are issued as store credit only.
Items must be returned:
- unworn and unused;
- with all original tags attached; and
- in original packaging where applicable.
Please note that some items may be final sale and not eligible for return.
Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated.
If an item is faulty, damaged, or incorrect, LILIVANT or the relevant seller will cover applicable return costs.
The following items may not be eligible for return unless faulty:
- made-to-order pieces;
- customised items;
- intimate items and swimwear;
- earrings;
- beauty products that have been opened or used; and
- final sale items.
Once your return has been received and approved, store credits or refunds are typically processed within 3 business days.
Depending on your payment provider, it may take additional time for funds to appear in your account.
Sizing can vary between designers and brands.
We recommend reviewing:
- the size guide;
- fit notes;
- model measurements; and
- product descriptions
before placing your order.
Yes. Sellers listing designer or branded products on LILIVANT warrant that their goods are genuine and authentic.
Counterfeit or replica products are strictly prohibited on the platform.
Many products sold through LILIVANT are handcrafted, vintage, made-to-order, or produced in small batches.
As a result, slight variations in colour, finish, print placement, or detailing may occur and are considered part of the uniqueness of the piece.
Made-to-order items are created specifically for you after purchase.
This approach supports craftsmanship, slower production, and more intentional fashion practices.
Production timelines vary depending on the designer and will be displayed on the product page where applicable.
Made-to-order and customised pieces are generally final sale unless faulty or otherwise required under applicable consumer laws.
Estimated shipping windows for pre-order items are displayed on the product page before purchase.
Please note that release dates may occasionally change due to production or shipping delays.
We accept major credit and debit cards along with selected digital payment methods available at checkout.
Payment availability may vary depending on your region.
Yes. Payments are securely processed through trusted third-party payment providers, including Stripe.
LILIVANT does not store full payment card details on our servers.
You can reset your password by selecting “Forgot Password” on the login page and following the instructions sent to your email address.
For any questions or assistance, please contact:
We aim to respond to all enquiries within 1–2 business days.
Orders
Can I place an order without creating an account?
Yes — you can check out as a guest. However, creating a LILIVANT account allows you to:
- track orders;
- save your wishlist;
- manage returns;
- save delivery details for faster checkout; and
- access future order history.
Can I cancel or change my order?
If your order has not yet entered processing or dispatch, we may be able to assist with changes or cancellations.
As many orders are fulfilled directly by our independent designers and partners, we recommend contacting Customer Care as soon as possible after placing your order.
Once an order has been prepared or shipped, changes may no longer be possible.
Why did I receive multiple parcels?
LILIVANT partners with independent designers and brands around the world. Items within the same order may ship separately depending on the designer, warehouse location, or fulfilment partner.
If your order is split into multiple shipments, you will receive separate tracking updates for each parcel.
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking details.
If you have a LILIVANT account, you can also view your order status within your account dashboard.
Shipping & Delivery
Where does LILIVANT ship?
We currently offer shipping to selected countries globally.
Shipping availability and delivery options will appear at checkout based on your location.
How long does delivery take?
Delivery times vary depending on:
- the designer’s location;
- your shipping destination;
- the selected shipping method; and
- whether the item is ready-to-ship or made-to-order.
Estimated delivery windows are displayed on product pages and at checkout where available.
Will I need to pay duties or taxes?
For selected regions, duties and taxes may be included at checkout.
For other destinations, customs duties, import taxes, or local carrier fees may apply upon arrival and are the responsibility of the customer unless otherwise stated.
My tracking hasn’t updated — what should I do?
Tracking updates can occasionally take several business days, particularly for international shipments.
If your tracking has not updated for more than 5 business days, please contact our Customer Care team.
Returns & Refunds
What is your return policy?
We accept eligible returns within 14 days of delivery.
Approved change-of-mind returns are issued as store credit only.
Items must be returned:
- unworn and unused;
- with all original tags attached; and
- in original packaging where applicable.
Please note that some items may be final sale and not eligible for return.
Are return shipping costs covered?
Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated.
If an item is faulty, damaged, or incorrect, LILIVANT or the relevant seller will cover applicable return costs.
What items are non-returnable?
The following items may not be eligible for return unless faulty:
- made-to-order pieces;
- customised items;
- intimate items and swimwear;
- earrings;
- beauty products that have been opened or used; and
- final sale items.
How long do refunds take?
Once your return has been received and approved, store credits or refunds are typically processed within 3 business days.
Depending on your payment provider, it may take additional time for funds to appear in your account.
Sizing & Product Information
How do I choose the right size?
Sizing can vary between designers and brands.
We recommend reviewing:
- the size guide;
- fit notes;
- model measurements; and
- product descriptions
before placing your order.
Are all products authentic?
Yes. Sellers listing designer or branded products on LILIVANT warrant that their goods are genuine and authentic.
Counterfeit or replica products are strictly prohibited on the platform.
Why do some items look slightly different from the photos?
Many products sold through LILIVANT are handcrafted, vintage, made-to-order, or produced in small batches.
As a result, slight variations in colour, finish, print placement, or detailing may occur and are considered part of the uniqueness of the piece.
Made-to-Order & Pre-Orders
What does made-to-order mean?
Made-to-order items are created specifically for you after purchase.
This approach supports craftsmanship, slower production, and more intentional fashion practices.
Production timelines vary depending on the designer and will be displayed on the product page where applicable.
Can I return a made-to-order item?
Made-to-order and customised pieces are generally final sale unless faulty or otherwise required under applicable consumer laws.
When will my pre-order ship?
Estimated shipping windows for pre-order items are displayed on the product page before purchase.
Please note that release dates may occasionally change due to production or shipping delays.
Payments & Security
What payment methods do you accept?
We accept major credit and debit cards along with selected digital payment methods available at checkout.
Payment availability may vary depending on your region.
Is my payment information secure?
Yes. Payments are securely processed through trusted third-party payment providers, including Stripe.
LILIVANT does not store full payment card details on our servers.
Account & Support
How do I reset my password?
You can reset your password by selecting “Forgot Password” on the login page and following the instructions sent to your email address.
How can I contact Customer Care?
For any questions or assistance, please contact:
We aim to respond to all enquiries within 1–2 business days.
