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Return and exchange
Returnable Items
Specify which products are eligible for return. Some items, like undergarments, swimwear, or personalized products, may be excluded.
| Policy Aspect | Details |
|---|---|
| Eligibility | Products must be in original condition, unused, and in original packaging. Some products may have specific restrictions (e.g., hygiene products). Refer to product pages for details. |
| Return/Exchange Timeframe | Returns or exchanges must be initiated within 30 days of the delivery date. Some items may have a different timeframe. Refer to product pages for details. |
| Return Process | To initiate a return or exchange, please visit our "Returns Center" page and complete the form. You may also contact customer support for assistance. |
| Refunds | Refunds will be issued to the original payment method. Shipping costs are generally non-refundable unless the return is due to a seller error. |
| Shipping Costs | Return shipping costs are the responsibility of the customer unless the return is due to a seller error or a defective product. |
| Damaged/Defective Items | If a product arrives damaged or defective, please contact us immediately with supporting evidence (photos/videos). We will arrange for a replacement or refund. |
| Exemptions | Certain items may be exempt from returns or exchanges (e.g., personalized items, digital products). Check product pages for details. |
| Contact Information | For any questions or concerns regarding this policy, please contact our customer support team at [email protected] or call us at [phone number]. |
